Selffix brings you real-time video support with Augmented Reality guidance — solving technical issues without the need for on-site visits.
Selffix empowers businesses and individuals to solve technical problems quickly through live video calls enhanced with Augmented Reality tools. Reduce costs, improve customer satisfaction, and keep operations running smoothly — all without waiting for an on-site visit.
Selffix begins by understanding the customer's issue through written channels or direct contact. The operator assesses whether the problem can be solved remotely.
The operator initiates a video call using Selffix’s AR-powered interface. No app download is needed—just a simple SMS link.
During the session, the operator uses AR tools to guide the customer step-by-step. Screenshots, live chat, and document sharing enhance the support experience.
Once the issue is resolved, the session ends. All data is securely recorded, and feedback is collected for continuous improvement.
Selffix delivers on its promise and provides a real solution to a real-world problem.
The cloud-based SaaS model enables Selffix to maintain low operational costs.
Thanks to its cloud-based model, Selffix can deliver the same high-quality service to customers anywhere in the world.
Selffix's development is shaped by the real needs and feedback of actual Vestel users.
Reliable Remote Support
Deliver real-time assistance without the need for on-site visits.
Data Privacy & Security
All sessions are encrypted and securely stored in the cloud.
Scalable for All Business Sizes
From startups to global enterprises, Selffix adapts to your needs.
Intelligent Issue Detection
AI-powered diagnostics ensure faster and more accurate resolutions.
The "Right to Repair" movement
advocates for consumers' freedom to repair and maintain their own
products.
Start a live video session with a technician in seconds.
Visual guidance and step-by-step instructions to fix issues fast.
Minimize disruptions and save time with remote problem-solving.
Selffix is a cloud-based remote service platform powered by Augmented Reality (AR) and Artificial Intelligence (AI). It allows support agents to assist customers via real-time video calls without requiring any app installation.
No. Selffix works entirely through a web browser. Customers receive an SMS link and can join the support session instantly without downloading anything.
Selffix is ideal for diagnosing and solving technical problems related to consumer electronics, home appliances, and smart devices. It can resolve up to 74% of cases remotely.
Yes. Selffix uses encrypted communication and secure cloud infrastructure to protect customer data and ensure privacy during support sessions.
Absolutely. Selffix offers white-labeling options, allowing companies to customize logos, colors, and SMS content to match their corporate identity.
By reducing the need for physical service visits, Selffix helps lower fuel consumption and CO₂ emissions. It also prevents unnecessary part replacements, reducing electronic waste.
Explore how Selffix is transforming remote technical support across industries with AR and AI-powered solutions.
Total Calls Made Using Selffix
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Calls Resolved Without On-Site Service
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Organize Sanayi Bölgesi, 45030
Manisa / Türkiye
+90 (236) 233 01 31
Monday-Friday: 9AM - 5PM